Terms & Conditions

Please kindly read these terms and conditions carefully. On booking online or signing our booking form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party

These terms and conditions constitute an agreement with Merchant. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes.

Continuing to use the site after a change has been made is your acceptance of those changes.

1. Rate:

Tour prices are valid until …………….. and are net prices, quoted in American Dollars. 2. Deposit and Cancellation

Deposit payment can be settled by Bank wire transfer, credit card or through Western Union Global Transfer. Deposits are generally 30% total rate is required at booking.

Cancellation will be charged as follows:

For FIT booking (group of less than ………) • More than 7 days prior to trip departure: No charge • 7 days – 3 days before arrival: 50% charge • Less than 72 hours prior to check-in: 100% of total rate • No show: 100% of total rate

For GIT booking (group of from ………………) • More than 60 days prior to trip departure: No charge • 60 days – 31 days before arrival: 50% charge • From 30 to 15 days prior to check-in: 75% of total rate • Less than 15 days prior to check-in: 100% of total rate • No show: 100% of total rate

3. Final Payment

Final payment is due 30 days in advance of the tour. These payments are due in our office or submitted online 60 days prior to the departure date for GIT booking and 07 days prior to the departure date for FIT booking. If reservations are made less than 60 days prior to the departure date for GIT booking and less than 07 days prior to the departure date for FIT booking, payment in full is required at the time of booking. If final payments are not received on time, …………… may cancel the reservation and invoke the cancellation fee.

Except as otherwise agreed by Merchant, Client’s payment shall be executed by cash, credit card. All credit card transaction is processed without bank charge.

In cases where credit facilities have not been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the appropriate Merchant’s bank account. Any bank charges levied by the sending bank relating to transfers to Merchant must be paid by the Client/Agent.

Payment will be settled through our bank account at least 30 days before arrival

4. Refund of Unused services

No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services which are included in the tour prices but not utilized by the tour member.

5. Voucher

Voucher will be issued by …………….. after the booked trip is confirmed and payment is completed.

A service voucher will be sent by email/fax to passenger.

6. Liability and Insurance

……………………. accept no responsibility for any loss, injury, damage or delay due to natural disaster, politic actions, weather or causes beyond its control

Travel insurance and medical precautions are essential. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance at the time of booking.

7. Confirmation

All confirmations are generally confirmed by return fax or e-mail within 2 working days. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.

8. Passengers’ Information

Client is requested to submit all passenger details at least 24 hours prior to check-in of passengers (Full name, Date of birth, Gender, Nationality, Passport number, Vietnam visa expiry date, Contact number).

Payment Instructions To secure your booking, please send the payment by 1 of the 2 options below:

Option 1: Onepay:

We connect with OnePAY Payment Gateway to accept Online Card Payment (www.onepay.vn). All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) with international security standard. We will send you the link to fill in the form and you will make the online payment through steps. Please note that all credit transactions will be proceeded without bank fee

Option 2: Bank transfer: Transfer your payment to our bank account as information below:

Beneficiary Bank: Bank name: Military Commercial Joint Stock Bank Swift code: MSCBVNVX Beneficiary name: Starlightravel Company Limited Address: No 30, Lane 189, Nguyen Ngọc Vu Street, Yen Hoa, Ha Noi, Việt Nam Account number: 030888666

Be aware that our prices are not inclusive of transfer fees levied by your bank and oversea bank – please ask your bank to transfer the sum prior deduction or any shortfall.

We reserve the right to release part or full booking if the full payment is not completed as deadline.

Payment in Vietnam Dong is to be made equivalent to the amount in United States Dollars at the official exchange rate of the VietcomBank at the time of payment

The booking is only confirmed when full payment is completed.